Pet Medical Centre
BTTO Ltd trading as Pet Medical Centre
4 Hale Top, Wythenshawe, Manchester M22 5RN, United Kingdom
Effective Date: 15/06/2026
1. Introduction
BTTO Ltd, trading as Pet Medical Centre, is committed to protecting the privacy and security of the personal information we collect from our clients and others who interact with our practice.
BTTO Ltd is registered in England and Wales under company number 15268954 and acts as the Data Controller for the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
Contact Details
Pet Medical Centre
BTTO Ltd
4 Hale Top
Wythenshawe
Manchester M22 5RN
United Kingdom
Telephone: 0161 566 4686
Email: reception@petmedicalcentre@co.uk
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.
2. The Information We Collect
We may collect and process the following categories of personal information:
Client Information
- Name;
- Postal address;
- Email address;
- Telephone numbers;
- Emergency contact details;
- Payment and billing information;
- Insurance details relating to your pet.
Pet Information
Although information relating to pets is not personal data under UK GDPR, we maintain records including:
- Pet name;
- Species, breed, age and sex;
- Clinical history;
- Vaccination records;
- Diagnostic results;
- Treatment and medication records;
- Microchip details;
- Insurance claim information.
Website and Communication Information
Where applicable, we may collect:
- Information submitted through contact forms;
- Records of correspondence;
- Marketing preferences;
- Website usage information through cookies and similar technologies.
3. How We Use Your Information
We process personal information to:
- Provide veterinary care and related services;
- Maintain accurate clinical records;
- Schedule and manage appointments;
- Communicate with you regarding your pet’s healthcare;
- Process payments and maintain financial records;
- Submit and administer insurance claims;
- Send vaccination, treatment and health reminders;
- Respond to enquiries and complaints;
- Comply with legal and regulatory obligations;
- Protect the welfare of animals under our care;
- Improve our services and business operations.
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Performance of a Contract
Processing necessary to provide veterinary services requested by you.
Legal Obligation
Processing required to comply with applicable laws, including taxation and accounting obligations.
Legitimate Interests
Processing necessary for:
- Maintaining clinical records;
- Managing our business effectively;
- Recovering debts;
- Defending legal claims;
- Ensuring the safety and welfare of animals and staff.
We balance these interests against your rights and freedoms.
Consent
Where required, we will seek your consent before sending marketing communications or processing information in circumstances where consent is the appropriate lawful basis.
You may withdraw consent at any time.
5. Sharing Your Information
We may share your personal information with:
- Veterinary laboratories and diagnostic providers;
- Referral veterinary practices and specialists;
- Pet insurance providers;
- Microchip registration databases;
- Payment service providers;
- Auditors and professional advisers;
- Information technology and software service providers;
- Regulatory authorities, courts or law enforcement agencies where required by law.
We require all third parties to respect the security of your personal information and to process it in accordance with applicable data protection laws.
6. International Transfers
We generally process and store personal information within the United Kingdom.
Where information is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection legislation, including the use of approved contractual arrangements where necessary.
7. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.
Retention periods may vary depending on the nature of the information. In determining retention periods, we consider:
- Legal obligations;
- Clinical and professional requirements;
- Potential disputes or claims;
- Regulatory guidance.
When information is no longer required, it will be securely deleted or anonymised.
8. Information Security
We have implemented appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
These measures include secure systems, restricted access controls, staff training and confidentiality obligations.
9. Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request erasure of your personal information in certain circumstances;
- Request restriction of processing;
- Object to processing based on legitimate interests;
- Request transfer of your personal information to another organisation, where applicable;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with the Information Commissioner’s Office (ICO).
- For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
Requests relating to your rights should be made using the contact details provided above.
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: https://ico.org.uk
Telephone: 0303 123 1113
11. Cookies and Website Use
If Pet Medical Centre operates a website, cookies and similar technologies may be used to improve user experience, monitor website performance and analyse visitor behaviour.
Where required by law, users will be provided with information about cookies and the opportunity to manage their preferences.
A separate Cookie Policy may also be made available.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services or our business practices.
The most current version will be made available at our practice and, where applicable, on our website.
13. CCTV and Consultation Recording
At Pet Medical Centre we use Closed-Circuit Television (CCTV) systems within the practice for both video and audio recording. This is in place to support staff training, maintain high standards of care, and for general monitoring and safety purposes.
All CCTV recordings are stored securely and retained for a period of 30 days, after which they are automatically deleted unless required for ongoing review or investigation.
14. AI-Assisted Clinical Note Taking
We might use an AI-powered scribing tool during consultations to support accurate and efficient clinical record-keeping. This system may generate a full transcript of consultations.
These transcripts are securely stored as part of your pet’s clinical records and are used solely to support the delivery of high-quality veterinary care.
BTTO Ltd trading as Pet Medical Centre
Registered in England and Wales – Company Number: 15268954
Registered Address: 4 Hale Top, Wythenshawe, Manchester M22 5RN, United Kingdom.